Privacy Policy

1. Who we are

Ziva Landscaping Co. ("we", "us", "our") operates this website and related services. We are based in Kenya and provide landscaping products and services. This policy describes how we collect, use, and protect your personal information when you use our site and checkout.

2. Information we collect

We collect information you provide and data that helps our site work:

• Checkout and orders: Phone number and delivery location (address or area) so we can process your order and deliver to you.
• Cart and wishlist: A unique identifier stored in your browser (e.g. in a cookie) so we can remember your cart and wishlist across visits.
• Account (if you sign in): Email and name you provide when creating or using an account (e.g. for admin access).
• Usage: General usage data (e.g. pages visited) may be collected by our hosting and analytics provider to run and improve the site.

3. How we use your information

We use the information above to fulfil orders, communicate about your order (including via phone or WhatsApp if you contact us), remember your cart and preferences, provide and secure your account, improve our website and services, and comply with applicable law.

4. Cookies and similar technologies

We use cookies and similar storage (e.g. local storage) to keep you signed in (if applicable), remember your cart and wishlist, and for essential site operation. We may also use analytics cookies to understand how the site is used. You can control cookies through your browser settings.

5. Third parties

Your data may be processed or stored by trusted third parties that help us run the service:

• Payment (M-Pesa): When you pay via M-Pesa, your phone number and payment details are processed by the relevant payment provider and M-Pesa in line with their policies.
• Maps / address autocomplete: If you use the delivery location autocomplete, suggestions are provided by Google. Google's privacy policy and terms apply to that service.
• Hosting and analytics: Our site may be hosted and analysed by providers such as Vercel; their processing is governed by their privacy policies.

6. Data retention and security

We keep your order and contact information for as long as needed to fulfil orders, handle complaints, and meet legal obligations. We take reasonable steps to protect your data; no system is completely secure, and we cannot guarantee absolute security.

7. Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. To exercise these rights or ask questions about your data, contact us using the details below. If you are in Kenya, the Data Protection Act 2019 may also apply.

8. Changes to this policy

We may update this privacy policy from time to time. The "Last updated" date at the top will be revised when we do. Continued use of the site after changes means you accept the updated policy.

9. Contact us

For privacy-related questions or requests, contact us at sales@zivalandscaping.co.ke or by phone/WhatsApp: +25457133726.